Crave Cookies: Key Partners & Platforms

Below is a detailed list of Crave Cookies' solution providers, each with a brief description to clarify their role in your operations:

Point of Sale & Financial Management

Square

• Role: Primary Point of Sale (POS) System

• Features:

  • Handles all in-store sales

  • Manages customer loyalty programs

  • Schedules and runs payroll

  • Generates comprehensive reporting for sales and employee performance

• Importance: Central hub for financial transactions, vital for day-to-day operations.

Menu Management & Online Ordering

Go Parrot (Square Franchise Suite)

• Role: Franchise Menu Syncing and Online Platform

• Features:

  • Synchronizes menus between different locations

  • Manages online ordering

  • Operates the Crave Cookies mobile app

• Importance: Ensures uniformity across franchises and enables seamless online customer interactions.

Third-Party Delivery Management

Cuboh

• Role: Third-Party Delivery Aggregator

• Features:

  • Aggregates orders from various third-party platforms like DoorDash, Uber Eats, Grubhub, etc.

  • Integrates directly with Square POS

  • Displays 3rd party orders on the kitchen display system

• Importance: Simplifies third-party delivery management and integrates it into the existing POS system for comprehensive reporting.

Franchisee Communication

Discord

• Role: Direct Communication Channel for Franchisees

• Features:

  • Provides real-time chat with the corporate team

  • Monitored by specialized internal teams

• Importance: Quick and efficient channel for franchisees to seek support and guidance.

Interbrand & Quality Control

Sling

• Role: Interbrand Communication and Quality Control

• Features:

  • Acts as the communication platform for store managers

  • Used for submitting prep pictures for weekly quality control

• Importance: Ensures brand consistency and quality across all locations.

Ingredient & Supply Chain

Sysco

• Role: Primary Supplier for Ingredients and Supplies

• Features:

  • Provides all essential ingredients and supplies

• Importance: Key partner in maintaining the quality of Crave Cookies.

Dawn Foods

• Role: Specialty Item Supplier

• Features:

  • Provides specialty items not available through Sysco

• Importance: Complements Sysco in fulfilling all of Crave Cookies' ingredient and supply needs.